Help Centre

Use the order tracking page with your order number and the email address you used at checkout. If you have an account, all your orders are listed under My Orders.

It's in the subject line and body of your order confirmation email, formatted like #1042.

Contact us as soon as possible. If the order hasn't been packed yet we can usually amend or cancel it; once it has shipped it will need to be handled as a return.

No — you can check out as a guest. Creating an account just means your order history and details are saved for next time.

A flat rate applies to standard orders, and orders over the free-shipping threshold ship free. The exact amounts are shown in your cart before you pay.

Orders placed before 2pm Sydney time on a business day are dispatched the same day. Orders placed after that, or on a weekend or public holiday, go out the next business day. Australia Post then typically takes 2–7 business days depending on your location.

We currently ship within Australia only.

Tracking can take up to 24 hours to show movement after a parcel is lodged. If there's no update after two business days, get in touch and we'll chase it.

Unopened items in original condition can be returned within 14 days of delivery. Return postage is paid by you. Contact us first so we can issue return instructions. This is separate from your rights under the Australian Consumer Law — anything faulty, damaged or not as described is our cost to put right.

Contact us within 7 days with your order number and a photo of the issue and we'll sort out a replacement or refund. This is in addition to your rights under Australian Consumer Law, which we don't limit.

Once a kit has been opened and assembly started we can't accept it back unless it's faulty — parts can't be resold as new.

Card payments are processed securely through Stripe, which also supports Apple Pay and Google Pay where your device offers them.

Yes. Card details go directly to Stripe and are never stored on our servers — we only ever see the result of the payment.

All prices are in Australian dollars (AUD) and include GST where applicable.

Payment is taken when you place the order. If we can't fulfil an item, we refund it.

Use the 'Notify me when available' form on the product page and we'll email you the moment it's back. Many lines are restocked regularly and we can often order specific items in.

Yes — if you're starting out or picking a gift, contact us with a rough budget and what you're after and we'll point you in the right direction.

Scale kits and collectibles often contain small parts and are generally intended for ages 14+. Check the product description, and contact us if you're unsure about a specific item.